Faq's

It is advisable to wear as little as possible. Massage strokes may be applied to the face during certain treatments. If you are receiving a facial, your make-up will be removed in the cleansing process.

Shaving is recommended but not necessary for men prior to a facial. If you do choose to shave prior to your facial, be sure to do so at least two hours prior to your scheduled appointment. Shaving is not recommended prior to any body treatments or hair removal services.

If you are planning on having multiple treatments, Please leave Jewelry and Valuable at home or in the locker provided. Anna’s Spa and Wellness cannot be responsible for lost of stolen items.

Please notify us when booking your treatments if you have any sort of medical condition of which we should be aware of, such as high blood pressure, allergies, physical disabilities and pregnancy. If you have any concerns, please let us know. If at any time during your services you experience discomfort, please alert your therapist/Technician immediately.

Absolutely. You may purchase gift certificates for monetary amounts or for select services at Anna’s Spa and Wellness.

This is your time, and you should delight in the experience to the fullest. Whether it's the room temperature, the amount of massage pressure or the volume of the music, please notify the technician/therapist of any discomforts or preferences. We request that cell phones and pagers be turned off in Anna’s Spa and Wellness.

Yes. Clients must be 18 years old to receive a massage. Ages 13 to 15 may receive facials , pedicure and manicure only. Ages 16 and 17 may receive facials, a half hour relaxation massage or a combination facial and Relaxation massage (Best of Both Worlds) and waxing. A parent or guardian must sign the client intake form and remain in the spa.

Prices do not include tips or gratuities. In appreciation for outstanding service, gratuities may be offered at your discretion. Gift Certificate do not include gratuities.

Arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed.

 If you need to cancel your appointment please call us at (403) 980-2662 at least 12 hours in advance. Since we turn away other clients to hold your reservation any cancellations with less than 12 hours notice (or no-shows) will result in a $25 Charge (or the equivalent deduction from gift certificates). Groups of 2 or more people require 48 hours cancellation notice. Please keep in mind that "No-shows" or last minute cancellations leave our Technicians with empty appointment times as well as other guests that cannot get in but could have made it.